Policies at TeckTalk
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Returns and Refunds
How It Works
Online Sale Return Policy
When you receive the product, you have 14 days to cancel a purchase beginning from the date you receive the product. Once TeckTalk has been notified of your cancellation, you have a further 14 days to ship the product back to one of our stores. TeckTalk will provide a refund within 3-5 days of receiving proof that the product has been shipped back to us.
If you cancel your order before the product is shipped, you will receive a full refund within 3-5 working days.
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Diminished Value
If you request a refund and the product is damaged or loses value after being shipped to you, then you may have to pay for a part to repair the product or the full price of the product.
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In Store Sale
Products bought in store are subject to a 14 day return period. After which the product can not be returned.
Warranty Disclaimer
About Our Policy
Service and Sales Warranty
Services and sales, such as repairs, are covered by a 3 month warranty, or a previously agreed 9 or 12 month warranty may apply. Warranty applies as follows. All items sold will be repaired and replaced (only after a repair or replacement fails), all software and hardware repair will be attended again, until the customer is completely satisfied with our work. If not, a full refund will be made.
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NO PHYSICAL DAMAGE OR USE OF BAD SOFTWARE CONFIGURATION IS COVERED BY THIS WARRANTY.
Privacy Policy
Your Data is Secure
TeckTalk Privacy Policy
TeckTalk is part of Technodynamix Limited. This privacy policy will explain how our organization uses the personal data we collect.
Topics:
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What Data Do We Collect?
We do not collect your personal information if you only browse our website.
We may collect your personal information under the following circumstances.
Directly from you.
When you purchase a product or service from us.
When you register as a member of our website.
When you place an order via our website.
When you enter a competition organized or promoted by us.
When you seek employment with us.
When you access and interact with our website or our customer service.
When you ask us to contact you with information on a product or service.
When you comment or review our products or services.
When you fill in any forms such as repair sheets in store
When you have a given a third-party permission to share with us information they hold on you.
When we arrange the service or repair of a product on your behalf.
Where we have CCTV systems in operation for the security and safety of our customers and our employees.
From other sources
The information that we collect from you may include your:
Name.
Mailing or residential address.
Telephone number.
Mobile phone number.
Email address.
Other.
If you decide that you would not like to provide any of the information listed above, then we may not be able to provide the product or service you would like.
How Do We Collect Your Data?
Most of the data collected by TeckTalk will be provided by you directly. We collect and process data when you:
Place an order online for any of our products and services.
Register online for any products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via cookies from your browser.
Leave a device to be serviced or repaired.
How Will We Use Your Data?
Your personal data is collected by TeckTalk so that we can:
Process your order.
Manage your account.
Email you with special offers on other products and services that we think would suit you.
When TeckTalk processes any order you may make, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How Do We Store Your Data?
Your data is stored in our main branch in Dunshaughlin, Co. Meath.
Marketing
TeckTalk would like to send you information about products and services of ours that we think you may like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right to stop TeckTalk from contacting you for marketing purposes.
What Are Your Data Protection Rights?
TeckTalk would like to make sure that you are fully aware of all of your data protection rights.
Every User is entitled to the following:
The right to access – You have the right to request TeckTalk for copies of your personal data. We may charge you a small fee for this service.
The right to certification – You have the right to request that TeckTalk correct any information you believe is inaccurate. You also have the right to request our company to complete information you believe is incomplete.
The right to erasure – You have the right to request that TeckTalk erase your personal data under certain conditions.
The right to restrict processing – You have the right to request that TeckTalk restrict the processing of your personal data, under certain conditions.
The right to object processing – You have the to right object to TeckTalks processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that TeckTalk transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, you can:
Email us at: manager@tecktalk.co
Call us at: (01) 802 4778
Or write to us: Unit 2, Mainstreet, A85 P832
Dunshaughlin,
Co. Meath,
` Ireland.
What Are Cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through your cookies or similar technology.
For further information, visit allaboutcookies.org.
How Do We Use Cookies?
Our companies use cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in.
Understanding how you use our website.
What Types of Cookies Do We Use?
There are a number of different types of cookies, however, our website uses:
Functionality – TeckTalk uses these cookies so that we recognize you on our website and remember your previously selected preferences. Theses could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – TeckTalk uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. TeckTalk sometimes shares some limited aspects of this data with third for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How To Manage Your Cookies
you can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy Policies Of Other Websites
TeckTalks Privacy Policy applies only to our website. If you click on a link to another website, you should read their privacy policy.
Changes To Our Policy
TeckTalk keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated on the 6th of February 2021.
How To Contact Us
If you have questions about TeckTalks Privacy Policy, the data we hold on you, or you would like to exercise one of your Data Protection Rights, please do not hesitate to contact us.
Email us at: manager@tecktalk.co
Call us at: (01) 802 4778
Or Write to us at: Unit 2, Main Street, A85 P832
Dunshaughlin,
Co. Meath, Ireland
How To Contact The Appropriate Authority
Should you wish to report a complaint or if you feel that TeckTalk has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Email: Info@oic.ie
Address: 6 Earlsfort Terrace, D02 W773
Dublin 2,
Co. Dublin, Ireland